Reception

Check-in > 15:00 – 21:00 hours
Check-out > 08:00 – 11:00 hours

Breakfast

A buffet breakfast is included in the Standard rate. If you have severe allergies or food disorders, please let us know.

Web rates or other rates available on OTAs such as Booking.com or Expedia.com may not include Breakfast.

Parking

Direct booking: Parking spaces are limited; be sure to request a parking space during the reservation process. Parking is never included by default in the reservation. In case of availability is free for our guests.

Web rates or other rates available on OTAs such as Booking.com or Expedia.com do not include Parking.

Extra Beds

Any reservation is always intended for max. 2 people per room. Extra beds are only possible in a few of our rooms, so at the moment of the reservation, ask us, we are here to help.

Kids policy

This is an adult retreat and is not oriented to families with children.

No Smoking

Smoking kills.

Pets

Are not allowed – we do love pets, but not everybody does –

Best price, availability, and conditions.

You can’t find a better price online. We are a family-owned hotel & private business, and we manage our rates and availability directly.

Reservations via Booking.com or Expedia may have the same price (Parity rate), but conditions vary by room type, Availability, Cancellation policy, Deposit, Meal plan, and parking.

Payment:

Pay at the hotel

Credit: MASTERCARD – VISA – AMEX – JCB – UNION PAY / Debit: V-PAY – MAESTRO / Cash: Max 2900 euro

Deposit / Pre-Payment:

If your rate or package requires an Upfront payment or a Deposit, the transaction is made directly by the guest via online secure payment. The hotel will provide a secure link to complete the reservation. PSD2 / SCA  compliant.

Pay online: Stripe.com // Nexi.it // Hobex online

Credit: AMERICAN EXPRESS – MASTERCARD – VISA – JCB – UNION PAY / Bank transfer ( min 10 days in advance)

Credit Cards

All reservations must be guaranteed by a credit card valid after the checkout date.

Aqva Boutique Hotel may pre-authorize up to 100% of the total price to verify your card, if the credit card is not valid the hotel can cancel the reservation.

Payment Security

Credit card details are inserted via https encrypted connections by the guest, stored securely on vertical booking servers, and deleted automatically 15 days after the check-out. For Online Payment, please refer to hobex.at and stripe.com , nexi.it to know how your payment is safely processed and to learn more about 3d Secure. PSD2 / SCA  compliant.

Multiple rooms, bookings & Long stay

A 30% prepayment is required to secure the reservation for the following:  Multiple reservations, reservations for more than 2 rooms, and reservations for more than 4 days.

Groups & Events

Group = +4 Adults. For small groups and during the low season, we can host carefully crafted experiences, small-group activities, or focused business meetings. We are happy to host weddings for up to 30 guests. This is a small leisure hotel, and during the summer it is not suitable for group bookings or events in general.

Vouchers

Prepaid/Gift Vouchers can have different conditions, such as period, room type, product type, and total amount in euros. Every voucher includes a redemption code and an expiration date; after that date, it is no longer valid. The standard rate applies to prepaid Vouchers with an open calendar.

Website Offers / Deals / Package

Are sold as a product with specific conditions and are not suitable for any modification.

We do not have any Special Price / Special deal / Special Rate / Guest Plan on booking.com or Expedia.com

Minimum Stay & Prices

During the year, different minimum-stay policies and prices may apply.

BesafeRate – Insured reservation

The service is entirely managed by Be Safe Group SRL. Aqva Boutique Hotel is a partner but does not provide assistance or any warranty, express or implied, regarding the product. Insurance full terms can be found here.

Modify / Cancel

You can easily modify your reservation by clicking here mind your reservation code. 

As you may already know we like easy things.

We have only 3 rates.

FLEXIBLE RATE = Short stay

Free to modify or cancel up to 7 days before the date of arrival, no fee will be charged.

If canceled or modified later or in case of an earlier departure or no-show, the total price of the reservation will be charged.

STANDARD RATE = Long stay & Multiple Reservations 

A pre-payment of 30% is required to complete reservations for over 4 days & more than 2 rooms/reservations.

70% refundable up to 7 days before arrival. If canceled or modified later or in case of an earlier departure or no-show, the total price of the reservation will be charged.

BEST AVAILABLE RATE = Early Bird 

A pre-payment of 100% is required to complete the reservation.

This rate is available for early booking and is not refundable or modifiable.

Modification & Post-Requests

Any modification or any additional request, from the guest following a confirmed reservation has to be confirmed back to you by the Hotel with a specific email regarding this update. The Hotel can accept to fulfill your request and therefore modify the initial booking conditions. Additional charges may be applied.

In this section, we try to answer our Frequently Asked Questions.

Our front desk is always open to help and assist you in any way.

How far is the Hotel from the Old Town? It’s a quick stroll. The hotel is 7 min on foot from the Old Town.

How to get there? Traffic is the only not-so-good thing here. Sirmione is a tongue of land in the middle of the lake, 1 street, and in summer, a lot of people means a lot of cars. We encourage sustainable mobility. If you are considering how to get here: Public transportation + Ferry + Bikes,  are the best way to enjoy your time here. If you need a car just for one Opera Night or a fancy dinner out, you can ask us to rent you a car just for the day/night; it will be delivered outside the door.

Can I have a late check-out / early check-in? Sorry, we are usually fully booked, and for the comfort of everyone, the timetable is fixed.

What’s the price for the top-floor penthouse?  The top floor is actually where we live so no availability.

Why I cannot book for one night only? To make you feel at home, it takes more than 24 hours. We have a minimum stay of 2 to 4 days, but for a special occasion or anniversary, we can always try to manage something

I want to come with my kids. Do you have family rooms or connecting rooms? Sorry, we do not have it. This place is oriented to adults, and our rooms are designed for the comfort of a maximum of 2 people.

Why can’t I bring my little baby with me? Children are our future and the most important human beings in the world, if you are planning your getaway with your family and kids you should choose the right hotel for their needs, this is a small hotel and not suitable for young children.

Can I have a dairy/gluten-free breakfast? Yes, our homemade breakfast is prepared daily, fresh & healthy. If you have severe allergies, just let us know in advance.

Is your jetty ok for my Boat? Our Jetty is usually good for max  7-meter boats and for short periods. We always recommend Porto Bisoli for the best safety of your boat: a small harbor with nice people and fair fares, 200 meters from the hotel.

Do you have a SPA? We do not have our own spa, but we have, in 10 min on foot, the best spa in the entire Lake Garda – Aquaria Terme di Sirmione – more than 10,000 square meters of wellness and thermal water.

I love my dog, but it seems like you don’t…? We do love pets, but due to allergies, we decided otherwise. We can suggest friendly dog sitters/dog pensions near Sirmione.

Can I have a non-allergenic room? Allergy is our concern: no carpets, no fur, no pets, no feathers.

Can I book with full board? Breakfast is included in the rate. The restaurant is open à la carte from 12,30 until 3 pm. An amazing sunset dinner is served every night starting at 6,30 pm; there are few tables, and reservations are required.

Can I have a room with a bathtub? No bathtub here; all our rooms are equipped with a shower.

Do you organize weddings? Very nice weddings, but very, very small. 20 people max, because even if the sun is mostly shining all year long, we must have a plan B in case of bad weather, and our dining room is not big enough for the comfort you deserve on your special day if you are more than 20 ppl. Also, this is mainly a hotel and we host small events only until April, starting from October. We partnered with special locations. Here.

Can I book the entire hotel? Either for a daily event or for a few days, a reservation for the entire hotel requires a large upfront deposit and approval. This is mainly a hotel with regular guests. Groups or bespoke exclusive events are usually not possible from May to October.

Can I bring my SUP / Super-Duper Bike / other sports equipment? Of course, you can, but right now we do not have any storage space for it.

What can you do for my special occasion? We are happy to make your special occasion even more special with our Birthday Special and Aqva Romantic.

I hate bugs, especially those mosquitoes, and I read some reviews about crazy bees! If your idea of evil is nature, we suggest you go to another place. We have the privilege of being on the shores of the lake, and this is the nature we have to respect. Night mosquitoes are harmless but attracted to light; just keep the windows closed during the nighttime, or if you want to enjoy the balcony, turn off the main light in the room, and everything will be ok.

I read some reviews about how great your staff is but also your staff being rude / the wonderful breakfast but also the underwhelming breakfast / the great lake view or the lack of it/ the parking included or not. Tell me what’s real. Is what people say true? Reviews are a great thing most of the time – you share your experience with other people and ultimately with us. It’s a great reward if it’s a great one, a pat on the back when it’s just a good one, and a motivation to do better when it’s a not-so-good one. Unfortunately, for certain people, it’s more like a sleeper game, some sort of revenge for what allegedly went wrong with us.  We learned that salty writers are not great readers – booking conditions are as important as the pictures – or even easy talkers – we know what’s wrong with them only after opening a webpage – this is very frustrating because most of the time, with just a little talk, we can easily fix the issue. Everybody hates performance reviews, but we do accept any feedback and criticism on our job, and we do not ask/want/need anybody to modify or cancel any comments or even rants sometimes. In the worst-case scenario, reviews are a sneaky way to try to get a complimentary stay, discount, or refund; we want to underline that We Do Not Negotiate with review terrorists. Writing very harsh things and trying to kidnap our rating will not help you get any kind of discount or refund. Ransom is not the way.

I’m an Instagram Influencer /  I have a blog / I’m a digital pr / I have a press ID. Great! The hotel is very photogenic, so you can gain a lot of likes, and believe it or not, we do not ask for any credit or royalty for any photo or picture you take. Just joking, we are very lucky, we have a strong business with a very clear demographic and we are not interested in random sponsorship or co-marketing. Persuasive visibility and aspirational branding are not what we are looking for, so a standard rate is applied to any kind of reservation regardless of your follower count.

PARKING

These are recurring situations here at the front desk regarding parking; please take full advantage of these.

Can I reserve private car parking? Yes, Private Parking needs to be reserved upon room reservation, and it is based on availability.

Do you have a fast charger for my EV? Yes.

I didn’t read the conditions or email. Can I park in any way? When the parking is full, it is full, this is valid for any guest, regardless of the reservation coming from the front desk /website / booking.com. Please bear in mind that even here in Sirmione, the town of the floating castle, we are still constrained by the laws of physics, and we can’t double our in-house parking space on demand.

I already parked in! Why should I move my car? There are so many free spaces now! Because that’s not your space. All the parking spaces are reserved, and other guests are still arriving. It works in the same way as at the restaurant: you don’t sit down at other people’s tables simply because they are late.

So what can you do for my car? I can show you my car parked in the safe public parking literally in front of our door, and if it makes you feel less stressed, you can park yours alongside mine.

Ok but really, I have a very nice car, you know!? I know this is why we suggest the exact same parking we use to park our own car all year long. Sirmione is safe and is a little happy island also for cars; we never had problems with it.

I’m not happy with this parking situation! This is not ok! Your parking conditions are fully disclosed in your confirmation email + pre-stay email, and trying harder at check-in won’t help; this is not an arm-wrestling competition. Our job is to perform a service and make you happy; sometimes we can’t.

I want to come, but the parking is full; I really care about my car! Vacation is a time to relax, and if public parking for some reason stresses you out, it just seems like this is not the right time to come here. Your time is not refundable.

Why don’t you build a garage? We have some plans for the future, but parking is not one of them. Our goal is exactly the opposite: to reduce the number of cars in the peninsula and develop a more sustainable way to live in Sirmione.

Your personal data

AQVA Boutique hotel value your privacy and wants you to be familiar with the procedures we use to handle your data. We gather data for internal use only and strictly for operational purposes according to the Italian Law.

We need your explicit consent but we just ask you what’s needed to deliver our service. Operativity: The personal data we collect on our systems  – website – internal booking engine – email – directly to our front desk team – are gathered to answer your requests regarding our services, to improve your stay and to offer a better experience the next time you will come back. Pieces of information can be also used as raw data for internal reports and statistics. Profiling: Personal data and information about you for instance: pillow preference, glutenfree breakfast, or other concierge requests are important information to help us render the kind of hospitality we want to deliver. Internal Marketing: To personalize your experience and offer you relevant information/offer/product these preferences will be acquired and recorded with your personal information. No spam only relevant info for you, ex: Mille Miglia week or Wine tasting experiences. External Marketing: No data of any kind will be sold or given to third party application or company for any other commercial purpose.

Of course, you can decide otherwise or if you changed your mind in compliance with GDPR you can always ask us to cancel all your digital data by sending us a simple email, click here. Aqva boutique hotel – data controller – partner with Vertical Booking & hotelcinquestelle.cloud – data processing – for the Technology.

Aqva boutique hotel is not responsible for how your personal and digital data are managed by Booking.com & Expedia.com.

Payment Security 

Credit card details are inserted via https encrypted connections by the guest, stored securely on vertical booking servers, and deleted automatically 15 days after the check-out day or cancellation day. For Online Payment please refer to hobex.at and stripe.com to know how your payment is safely processed and to learn more about 3d Secure.

Digital data & Cookies

This website use cookies to offer you a better experience. Cookies are pieces of information stored directly on the computer that you are using. They allow us to collect information such as browser type, time spent on the Services, pages visited, your location, language preferences and anonymous traffic data. We and our service providers use the information for such purposes as security, to facilitate navigation, to display information more effectively, to personalize your experience, to understand how the Services are used, to improve the Services and to assist us with resolving questions regarding them. We may use third party service providers who provide services such as website hosting, data analysis, data analytics, payment processing, information technology and related infrastructure provision, customer service, email delivery, auditing and other services. For example, we may use Google Analytics and others to provide analytics.

Social Media

AQVA Boutique hotel may use for promotional purpose pictures posted – PUBLIC – on major social media like Facebook, Instagram, Twitter, in any case, will not reference your name to the picture unless you want this way. No pictures posted by us will show you or your relatives or your belongings. AQVA Boutique hotel is not responsible for pictures posted by everyone else with tags, geotags or other types of reference involving the hotel.